Real results from teams using a custom vendor portal to reduce no-shows, clean up approvals, and speed up billing.
No-shows reduced with reminders
Automated SMS reminders helped vendors confirm or reschedule early
Fewer “9am came and went” job misses and last-minute surprises
Clear updates for internal teams and end customers in one timeline
See case study
One vendor record across systems
Replaced tool-hopping across scheduling, timesheets, reports, forms, and billing
Coordinators stopped compiling billing data manually from multiple sources
Reduced human error, missed charges, and delayed billing cycles
See case study
Faster invoices, fewer email loops
Reduced invoice issues like missing job codes and incorrect details upfront
Cut the “6–7 emails per invoice” back-and-forth to resolve errors
Improved on-time processing in tight billing windows (20th → 26th)
See case study
We build your client portal so it fits your existing stack. Pull key data from your CRM or ERP, push status updates back, and keep documents and approvals tied to the right project without duplicate entry.

A regional contractor (120 employees) was managing 200+ subcontractors across multiple projects using spreadsheets, email, and a patchwork of tools.
Their ops team spent 15–20 hours per week chasing missing documents, following up on expired insurance certificates, and manually routing approvals between finance, operations, and safety.
After ScaleLabs built a custom vendor portal, onboarding dropped from 5 days to less than 1 day. Document accuracy improved to 95%, and admin overhead fell from 2 FTEs to 0.5 FTE.
Explore Custom Options
Before vs After
Onboarding Time
80% faster
before
5 days
before
1 day
Data Accuracy
+35 points
before
60%
before
95%
Admin Overhead
75% reduction
before
2 FTEs
before
0.5 FTE
Implementation Timeline
Week 1: Setup & Configuration
Week 2–3: Data Migration & Cleanup
Week 4: Workflow Build (onboarding, documents, approvals)
Week 5: Testing, Training, and Launch
A vendor portal often stores sensitive contracts, compliance files, and billing data. We build with the access rules and visibility that operations and IT teams need, so vendors only see what they should, and your team can track what changed and when.
Discuss Security Requirements
Role-Based Client Access
Give different permissions to admins, coordinators, finance, and vendors so the right people see the right data.
Approval Visibility + Audit Trail
Track document uploads, edits, approvals, and status changes with timestamps to reduce confusion and finger-pointing.
Secure Vendor Document Handling
Protect contracts, invoices, certifications, and IDs with secure storage and controlled access.
Account Controls (as needed)
Add sign-in policies, user management rules, and security requirements based on your internal standards.
We keep the build tight and focused around your workflow, then expand once the core flow is running clean.
step 1
Workflow Mapping
We map your vendor onboarding, document collection, approvals, and billing handoffs.
step 2
Portal Build + Integrations
We build the portal screens, roles, and workflows, then connect the tools you already use.
step 3
Launch + Iterate
We go live, track what’s slowing teams down, and improve the flow based on real usage.
Automated invoice collection, real-time supplier updates, and a fully integrated system built to scale with your team
Say goodbye to running essential workflows in email chains. With Scalelabs, every process is faster, clearer, and smarter.
2x
faster client onboarding
80%
fewer email chains
95%
workflow completion
















