Privacy Statement
Privacy Statement
Privacy Statement
Effective Date: October 1, 2025
Last Updated: October 1, 2025
Introduction
ScaleLabs (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Statement explains how we collect, use, disclose, and safeguard your information when you visit our website at www.scalelabs.dev and use our client portal and workflow management services (collectively, the “Services”).
Please read this Privacy Statement carefully. By accessing or using our Services, you acknowledge that you have read, understood, and agree to be bound by this Privacy Statement.
Information We Collect
Information You Provide to Us
Account Information: Name, email address, phone number, company name, job title, and password when you create an account
Profile Information: Additional details you choose to add to your profile
Communication Data: Information contained in messages, files, and documents you share through our platform
Form Submissions: Data you submit through custom forms, e-signature requests, and workflow processes
Payment Information: Billing details and payment card information (processed securely through third-party payment processors)
Support Inquiries: Information you provide when contacting our customer support team
When you access our Services, we automatically collect certain information, including:
Usage Data: Information about how you interact with our Services, including pages visited, features used, and time spent
Device Information: Device type, operating system, browser type, IP address, and unique device identifiers
Log Data: Server logs, error reports, and diagnostic information
Cookies and Similar Technologies: We use cookies, web beacons, and similar tracking technologies to enhance your experience and gather usage data
We use the information we collect for the following purposes:
Service Delivery: To provide, maintain, and improve our client portal and workflow management Services
Account Management: To create and manage your account, authenticate users, and provide customer support
Communication: To send transactional emails, notifications, updates, and respond to your inquiries
Workflow Processing: To facilitate onboarding, collaboration, file sharing, e-signatures, and automated workflows
Analytics: To analyze usage patterns, monitor service performance, and improve our platform
Security: To detect, prevent, and address technical issues, fraud, and security threats
Legal Compliance: To comply with applicable laws, regulations, and legal processes
Marketing: With your consent, to send promotional materials and updates about our Services
We do not sell your personal information. We may share your information in the following circumstances:
Service Providers: With trusted third-party vendors who perform services on our behalf, such as hosting, analytics, payment processing, and customer support
Business Transfers: In connection with a merger, acquisition, reorganization, or sale of assets
Legal Requirements: When required by law, legal process, or to protect the rights, property, or safety of ScaleLabs, our users, or others
With Your Consent: When you explicitly authorize us to share your information
Between Collaborators: With other users within your organization or workflow as necessary to provide the Services
We implement appropriate technical and organizational security measures to protect your information against unauthorized access, alteration, disclosure, or destruction. These measures include:
Encryption of data in transit and at rest
Regular security assessments and audits
Access controls and authentication mechanisms
Secure data centers and infrastructure
Employee training on data protection practices
Data Retention
We retain your information for as long as necessary to provide our Services, comply with legal obligations, resolve disputes, and enforce our agreements. When information is no longer needed, we securely delete or anonymize it.
Specific retention periods vary based on:
The type of information collected
The purposes for which it is processed
Legal and regulatory requirements
Your account status and preferences
Depending on your location, you may have certain rights regarding your personal information:
Access: Request access to the personal information we hold about you
Correction: Request correction of inaccurate or incomplete information
Deletion: Request deletion of your personal information, subject to certain exceptions
Portability: Request a copy of your information in a structured, machine-readable format
Objection: Object to certain processing activities
Restriction: Request restriction of processing in certain circumstances
Withdrawal of Consent: Withdraw consent where processing is based on consent
Cookie Preferences
You can manage your cookie preferences through your browser settings. Note that disabling certain cookies may limit your ability to use some features of our Services.
Marketing Communications
You can opt out of marketing emails by clicking the “unsubscribe” link in any promotional email or by contacting us directly.
International Data Transfers
Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Statement and applicable data protection laws.
Children’s Privacy
Our Services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will take steps to delete it promptly.
Third-Party Links
Our Services may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing any information.
Changes to This Privacy Statement
We may update this Privacy Statement from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of material changes by posting the updated statement on our website and updating the “Last Updated” date. Your continued use of our Services after such changes constitutes acceptance of the updated Privacy Statement.
Contact Us
If you have questions, concerns, or requests regarding this Privacy Statement or our privacy practices, please contact us:
ScaleLabs
Email: dallas@scalelabs.dev
Website: www.scalelabs.dev
Privacy Statement
Effective Date: October 1, 2025
Last Updated: October 1, 2025
Introduction
ScaleLabs (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Statement explains how we collect, use, disclose, and safeguard your information when you visit our website at www.scalelabs.dev and use our client portal and workflow management services (collectively, the “Services”).
Please read this Privacy Statement carefully. By accessing or using our Services, you acknowledge that you have read, understood, and agree to be bound by this Privacy Statement.
Information We Collect
Information You Provide to Us
Account Information: Name, email address, phone number, company name, job title, and password when you create an account
Profile Information: Additional details you choose to add to your profile
Communication Data: Information contained in messages, files, and documents you share through our platform
Form Submissions: Data you submit through custom forms, e-signature requests, and workflow processes
Payment Information: Billing details and payment card information (processed securely through third-party payment processors)
Support Inquiries: Information you provide when contacting our customer support team
When you access our Services, we automatically collect certain information, including:
Usage Data: Information about how you interact with our Services, including pages visited, features used, and time spent
Device Information: Device type, operating system, browser type, IP address, and unique device identifiers
Log Data: Server logs, error reports, and diagnostic information
Cookies and Similar Technologies: We use cookies, web beacons, and similar tracking technologies to enhance your experience and gather usage data
We use the information we collect for the following purposes:
Service Delivery: To provide, maintain, and improve our client portal and workflow management Services
Account Management: To create and manage your account, authenticate users, and provide customer support
Communication: To send transactional emails, notifications, updates, and respond to your inquiries
Workflow Processing: To facilitate onboarding, collaboration, file sharing, e-signatures, and automated workflows
Analytics: To analyze usage patterns, monitor service performance, and improve our platform
Security: To detect, prevent, and address technical issues, fraud, and security threats
Legal Compliance: To comply with applicable laws, regulations, and legal processes
Marketing: With your consent, to send promotional materials and updates about our Services
We do not sell your personal information. We may share your information in the following circumstances:
Service Providers: With trusted third-party vendors who perform services on our behalf, such as hosting, analytics, payment processing, and customer support
Business Transfers: In connection with a merger, acquisition, reorganization, or sale of assets
Legal Requirements: When required by law, legal process, or to protect the rights, property, or safety of ScaleLabs, our users, or others
With Your Consent: When you explicitly authorize us to share your information
Between Collaborators: With other users within your organization or workflow as necessary to provide the Services
We implement appropriate technical and organizational security measures to protect your information against unauthorized access, alteration, disclosure, or destruction. These measures include:
Encryption of data in transit and at rest
Regular security assessments and audits
Access controls and authentication mechanisms
Secure data centers and infrastructure
Employee training on data protection practices
Data Retention
We retain your information for as long as necessary to provide our Services, comply with legal obligations, resolve disputes, and enforce our agreements. When information is no longer needed, we securely delete or anonymize it.
Specific retention periods vary based on:
The type of information collected
The purposes for which it is processed
Legal and regulatory requirements
Your account status and preferences
Depending on your location, you may have certain rights regarding your personal information:
Access: Request access to the personal information we hold about you
Correction: Request correction of inaccurate or incomplete information
Deletion: Request deletion of your personal information, subject to certain exceptions
Portability: Request a copy of your information in a structured, machine-readable format
Objection: Object to certain processing activities
Restriction: Request restriction of processing in certain circumstances
Withdrawal of Consent: Withdraw consent where processing is based on consent
Cookie Preferences
You can manage your cookie preferences through your browser settings. Note that disabling certain cookies may limit your ability to use some features of our Services.
Marketing Communications
You can opt out of marketing emails by clicking the “unsubscribe” link in any promotional email or by contacting us directly.
International Data Transfers
Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Statement and applicable data protection laws.
Children’s Privacy
Our Services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will take steps to delete it promptly.
Third-Party Links
Our Services may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing any information.
Changes to This Privacy Statement
We may update this Privacy Statement from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of material changes by posting the updated statement on our website and updating the “Last Updated” date. Your continued use of our Services after such changes constitutes acceptance of the updated Privacy Statement.
Contact Us
If you have questions, concerns, or requests regarding this Privacy Statement or our privacy practices, please contact us:
ScaleLabs
Email: dallas@scalelabs.dev
Website: www.scalelabs.dev
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