Privacy Statement

Privacy Statement

Privacy Statement

Effective Date: October 1, 2025
 Last Updated: October 1, 2025

Introduction

ScaleLabs (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Statement explains how we collect, use, disclose, and safeguard your information when you visit our website at www.scalelabs.dev and use our client portal and workflow management services (collectively, the “Services”).


Please read this Privacy Statement carefully. By accessing or using our Services, you acknowledge that you have read, understood, and agree to be bound by this Privacy Statement.
Information We Collect
Information You Provide to Us


We collect information that you voluntarily provide when using our Services, including:
  • Account Information: Name, email address, phone number, company name, job title, and password when you create an account

  • Profile Information: Additional details you choose to add to your profile

  • Communication Data: Information contained in messages, files, and documents you share through our platform

  • Form Submissions: Data you submit through custom forms, e-signature requests, and workflow processes

  • Payment Information: Billing details and payment card information (processed securely through third-party payment processors)

  • Support Inquiries: Information you provide when contacting our customer support team

Information Collected Automatically
When you access our Services, we automatically collect certain information, including:
  • Usage Data: Information about how you interact with our Services, including pages visited, features used, and time spent

  • Device Information: Device type, operating system, browser type, IP address, and unique device identifiers

  • Log Data: Server logs, error reports, and diagnostic information

  • Cookies and Similar Technologies: We use cookies, web beacons, and similar tracking technologies to enhance your experience and gather usage data

How We Use Your Information
We use the information we collect for the following purposes:
  • Service Delivery: To provide, maintain, and improve our client portal and workflow management Services

  • Account Management: To create and manage your account, authenticate users, and provide customer support

  • Communication: To send transactional emails, notifications, updates, and respond to your inquiries

  • Workflow Processing: To facilitate onboarding, collaboration, file sharing, e-signatures, and automated workflows

  • Analytics: To analyze usage patterns, monitor service performance, and improve our platform

  • Security: To detect, prevent, and address technical issues, fraud, and security threats

  • Legal Compliance: To comply with applicable laws, regulations, and legal processes

  • Marketing: With your consent, to send promotional materials and updates about our Services

How We Share Your Information
We do not sell your personal information. We may share your information in the following circumstances:
  • Service Providers: With trusted third-party vendors who perform services on our behalf, such as hosting, analytics, payment processing, and customer support

  • Business Transfers: In connection with a merger, acquisition, reorganization, or sale of assets

  • Legal Requirements: When required by law, legal process, or to protect the rights, property, or safety of ScaleLabs, our users, or others

  • With Your Consent: When you explicitly authorize us to share your information

  • Between Collaborators: With other users within your organization or workflow as necessary to provide the Services

Data Security
We implement appropriate technical and organizational security measures to protect your information against unauthorized access, alteration, disclosure, or destruction. These measures include:
  • Encryption of data in transit and at rest

  • Regular security assessments and audits

  • Access controls and authentication mechanisms

  • Secure data centers and infrastructure

  • Employee training on data protection practices

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.
Data Retention
We retain your information for as long as necessary to provide our Services, comply with legal obligations, resolve disputes, and enforce our agreements. When information is no longer needed, we securely delete or anonymize it.
Specific retention periods vary based on:
  • The type of information collected

  • The purposes for which it is processed

  • Legal and regulatory requirements

  • Your account status and preferences

Your Rights and Choices
Depending on your location, you may have certain rights regarding your personal information:
  • Access: Request access to the personal information we hold about you

  • Correction: Request correction of inaccurate or incomplete information

  • Deletion: Request deletion of your personal information, subject to certain exceptions

  • Portability: Request a copy of your information in a structured, machine-readable format

  • Objection: Object to certain processing activities

  • Restriction: Request restriction of processing in certain circumstances

  • Withdrawal of Consent: Withdraw consent where processing is based on consent

To exercise these rights, please contact us at [your contact email]. We will respond to your request within the timeframe required by applicable law.

Cookie Preferences
You can manage your cookie preferences through your browser settings. Note that disabling certain cookies may limit your ability to use some features of our Services.

Marketing Communications
You can opt out of marketing emails by clicking the “unsubscribe” link in any promotional email or by contacting us directly.

International Data Transfers
Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Statement and applicable data protection laws.

Children’s Privacy
Our Services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will take steps to delete it promptly.

Third-Party Links
Our Services may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing any information.

Changes to This Privacy Statement
We may update this Privacy Statement from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of material changes by posting the updated statement on our website and updating the “Last Updated” date. Your continued use of our Services after such changes constitutes acceptance of the updated Privacy Statement.

Contact Us
If you have questions, concerns, or requests regarding this Privacy Statement or our privacy practices, please contact us:
ScaleLabs
Email: dallas@scalelabs.dev
Website: www.scalelabs.dev

Privacy Statement

Effective Date: October 1, 2025
 Last Updated: October 1, 2025

Introduction

ScaleLabs (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Statement explains how we collect, use, disclose, and safeguard your information when you visit our website at www.scalelabs.dev and use our client portal and workflow management services (collectively, the “Services”).


Please read this Privacy Statement carefully. By accessing or using our Services, you acknowledge that you have read, understood, and agree to be bound by this Privacy Statement.
Information We Collect
Information You Provide to Us


We collect information that you voluntarily provide when using our Services, including:
  • Account Information: Name, email address, phone number, company name, job title, and password when you create an account

  • Profile Information: Additional details you choose to add to your profile

  • Communication Data: Information contained in messages, files, and documents you share through our platform

  • Form Submissions: Data you submit through custom forms, e-signature requests, and workflow processes

  • Payment Information: Billing details and payment card information (processed securely through third-party payment processors)

  • Support Inquiries: Information you provide when contacting our customer support team

Information Collected Automatically
When you access our Services, we automatically collect certain information, including:
  • Usage Data: Information about how you interact with our Services, including pages visited, features used, and time spent

  • Device Information: Device type, operating system, browser type, IP address, and unique device identifiers

  • Log Data: Server logs, error reports, and diagnostic information

  • Cookies and Similar Technologies: We use cookies, web beacons, and similar tracking technologies to enhance your experience and gather usage data

How We Use Your Information
We use the information we collect for the following purposes:
  • Service Delivery: To provide, maintain, and improve our client portal and workflow management Services

  • Account Management: To create and manage your account, authenticate users, and provide customer support

  • Communication: To send transactional emails, notifications, updates, and respond to your inquiries

  • Workflow Processing: To facilitate onboarding, collaboration, file sharing, e-signatures, and automated workflows

  • Analytics: To analyze usage patterns, monitor service performance, and improve our platform

  • Security: To detect, prevent, and address technical issues, fraud, and security threats

  • Legal Compliance: To comply with applicable laws, regulations, and legal processes

  • Marketing: With your consent, to send promotional materials and updates about our Services

How We Share Your Information
We do not sell your personal information. We may share your information in the following circumstances:
  • Service Providers: With trusted third-party vendors who perform services on our behalf, such as hosting, analytics, payment processing, and customer support

  • Business Transfers: In connection with a merger, acquisition, reorganization, or sale of assets

  • Legal Requirements: When required by law, legal process, or to protect the rights, property, or safety of ScaleLabs, our users, or others

  • With Your Consent: When you explicitly authorize us to share your information

  • Between Collaborators: With other users within your organization or workflow as necessary to provide the Services

Data Security
We implement appropriate technical and organizational security measures to protect your information against unauthorized access, alteration, disclosure, or destruction. These measures include:
  • Encryption of data in transit and at rest

  • Regular security assessments and audits

  • Access controls and authentication mechanisms

  • Secure data centers and infrastructure

  • Employee training on data protection practices

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.
Data Retention
We retain your information for as long as necessary to provide our Services, comply with legal obligations, resolve disputes, and enforce our agreements. When information is no longer needed, we securely delete or anonymize it.
Specific retention periods vary based on:
  • The type of information collected

  • The purposes for which it is processed

  • Legal and regulatory requirements

  • Your account status and preferences

Your Rights and Choices
Depending on your location, you may have certain rights regarding your personal information:
  • Access: Request access to the personal information we hold about you

  • Correction: Request correction of inaccurate or incomplete information

  • Deletion: Request deletion of your personal information, subject to certain exceptions

  • Portability: Request a copy of your information in a structured, machine-readable format

  • Objection: Object to certain processing activities

  • Restriction: Request restriction of processing in certain circumstances

  • Withdrawal of Consent: Withdraw consent where processing is based on consent

To exercise these rights, please contact us at [your contact email]. We will respond to your request within the timeframe required by applicable law.

Cookie Preferences
You can manage your cookie preferences through your browser settings. Note that disabling certain cookies may limit your ability to use some features of our Services.

Marketing Communications
You can opt out of marketing emails by clicking the “unsubscribe” link in any promotional email or by contacting us directly.

International Data Transfers
Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Statement and applicable data protection laws.

Children’s Privacy
Our Services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will take steps to delete it promptly.

Third-Party Links
Our Services may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing any information.

Changes to This Privacy Statement
We may update this Privacy Statement from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of material changes by posting the updated statement on our website and updating the “Last Updated” date. Your continued use of our Services after such changes constitutes acceptance of the updated Privacy Statement.

Contact Us
If you have questions, concerns, or requests regarding this Privacy Statement or our privacy practices, please contact us:
ScaleLabs
Email: dallas@scalelabs.dev
Website: www.scalelabs.dev

Let’s build the custom AI that makes it happen!

Scalelabs

Let’s build the custom AI that makes it happen!

Scalelabs

Let’s build the custom AI that makes it happen!

Scalelabs

Let’s build the custom AI that makes it happen!

Scalelabs