ScaleLabs delivers B2B customer portal development that replaces email overload with one secure place for updates, files, tickets, and approvals. Give customers clear visibility, reduce support back-and-forth, and keep projects moving without inbox chaos.
Support Email Volume
Customer visibility
Resolution time
Team workload
Customer churn risk
How teams use customer portal development to cut email noise, improve visibility, and free up coordinator time.
Support inbox finally calmed down
Moved project updates and files out of scattered email threads
Customers now check the portal first for status instead of “any update?” emails
Support team spends more time solving issues, less time forwarding messages
Customers stopped chasing for status
High-level stages (Received, In Review, In Progress, Completed) visible in one dashboard
Fewer “where are we at?” calls and one-off status reports
Stronger renewal conversations because customers see steady progress
Coordinators got time back
Centralized messages, files, and approvals under one customer web portal
Less manual updating of spreadsheets and recap emails
Capacity to handle more accounts without burning out
See Projects
Customers don’t want to learn your internal tools. They just want a simple view that shows what’s active, what’s in progress, and what’s done. With B2B customer portal development, we build dashboards that show clear stages, recent activity, and next steps, so customers feel informed without your team living in the inbox.
We design your customer portal development project to fit the stack you already use. Pull key data into the portal, push status updates back, and keep documents and approvals tied to the right account or project without duplicate entry.
Customer portals work best where there are lots of moving parts, approvals, and documents. We tailor each B2B customer portal development project to your delivery model.
Engineering & Technical Services
Customers need reports, approvals, and status across multiple projects. A portal centralizes documentation and makes billing discussions easier because everything is in one place.
Marketing, Print, and Production Teams
When you’re handling recurring orders or campaigns, customers want quick answers on where jobs stand. A portal shows stages and files so your sales and account teams aren’t fielding constant status pings.
Consulting, Agencies, and Retainers
For ongoing retainers, customers care about what’s in progress, what’s shipped, and what’s next. A customer web portal gives them a clean view of current work, deliverables, and key dates.
Explore Custom Options
A customer portal carries sensitive files, approvals, and communication. As a customer portal development company, we design access rules and controls so customers feel safe using the portal and your team keeps oversight.
Discuss Security Requirements
Role-Based Customer Access
Decide which customer contacts can see which projects, tickets, and documents, so every login shows the right slice of work.
Audit Trail for Updates and Approvals
Track uploads, comments, approvals, and status changes with timestamps. When questions come up, there’s a clear record of what happened.
Secure File Handling
Store reports, contracts, proofs, and attachments inside the portal with consistent structure and controlled access instead of random shared links.
Account Controls and Permissions
Manage users, limit actions, and apply rules by account or project so the portal stays clean and scalable as you add more customers.
We keep the process clear: define the customer-facing experience, build around your workflow, then refine once real customers are using it.
step 1
Map Customer Journeys and Statuses
We define what customers should see at each stage (for example: Received, In Review, In Progress, Completed) and which events trigger updates.
step 2
Design Portal Screens and Roles
We design the customer portal dashboard, project/ticket views, document areas, and permissions for customers, internal teams, and stakeholders.
step 3
Add Integrations and Automation
We connect CRM/ERP or other tools where needed and add automations for notifications, approvals, and status changes to cut manual follow-ups.
step 4
Launch, Learn, and Improve
We go live, gather feedback from your team and customers, and refine the portal so it stays easy to use as volume grows.
Say goodbye to running essential workflows in email chains. With Scalelabs, every process is faster, clearer, and smarter.
2x
faster client onboarding
80%
fewer email chains
95%
workflow completion